New Delhi, January 7
Tata Group-owned Air India CEO Campbell Wilson on Saturday apologised for a flyer urinating on a fellow woman passenger on a flight from New York in November, and said four cabin crew and a pilot had been de-rostered and the airline is reviewing policy of serving alcohol on flights.
Facing backlash for the handling of the incident, Wilson in a statement said the airline could have handled the issue better and promised a robust reporting system of unruly behaviour and a system of reporting such incidents.
