New Delhi, January 6
Air India CEO Campbell Wilson has told the airline staff to report any improper behaviour on aircraft to authorities at the earliest even if the matter appears to have been settled.
In an internal communication to airlines’ employees, he reflected on the urinating incident to say that “the repulsion felt by the affected passenger is totally understandable and we share her distress”.
Whilst the story is more complicated than has been reported, there are clearly some lessons we can and must learn.
“Most importantly is that, if an incident on our aircraft involves improper behaviour of such magnitude, we must report it to authorities at the earliest opportunity, even if we genuinely believe that the matter has been settled between the parties involved.