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September 25, 2023 4:27 pm

Social Media Grievance Tracker proving to be a novel method for good governance: IT Consultant to CM

The Fact News Service
Chandigarh, June 1

Haryana Chief MinisterManohar Lal’s visionary approach to resolving public grievances on social media through a robust system of Social Media Grievance Tracker (SMGT) is proving to be a novel and efficient method for good governance.

Sharing details in this regard, Dhruv Majumdar, IT Consultant to CM, stated that public confidence in the system has enhanced after the successful implementation of CM Window and Social Media Grievance Tracker (SMGT).

Majumdar said this while presiding over a meeting with the nodal officers of various departments. He informed that the meeting was conducted to instruct and interact with nodal officers regarding the workings of the in-house, modular NIC-designed software that provides further convenience and transparency to operate and redress the public issues in a ort duration.

He said that Haryana CM is the most tech-friendly CM in the country who understands the nuances and power of IT as well as the digital media. Due to his visionary approach, public grievances are being resolved as soon as possible with the ease of a click. With faith and confidence, citizens are tagging their grievances to the official Chief Minister’s Office Twitter handle @cmohry and CM’s official Facebook page.

He further informed that in 2022, around 70,000 grievances were escalated from SMGT to the concerned nodal officer of the department. He said that these ort-term grievances were mainly regarding water logging, electricity issues, garbage, potholes, police, tehsil-related issues, etc. He further stated that an average of 180-200 grievances are received daily which are sent for quick action to the districts and departments, depending on the nature of the grievance.

Highlighting the unique features of the NIC developed SMGT software . Majumdar said now for every new grievance a unique internal ticket will be issued which will remain unchanged till the grievance is resolved. He said that this system was built from ground-up with a streamlined workflow keeping in mind the quick and effective resolution of the grievances received. He added that the grievances will be again marked to the concerned officer of the department if the complainant is not satisfied. He also informed that this mechanism assists people around the clock.

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