Sahil Narula
Chandigarh, February 6
In a bid to further enhance governance and accessibility of government services to the citizens of the state, Punjab Governance Reforms Minister Mr. Aman Arora, on Thursday, announced the expansion of the “Bhagwant Mann Sarkar, Tuhade Dwaar” scheme with the addition of 363 more citizen-centric services, allowing people to avail all services, being offered through Sewa Kendras, at their doorsteps.
This initiative now offers doorstep delivery of 406 services, including Aadhar card issuance, driving licenses and passport applications.
After flagging off ‘Sewa Sahayaks’ here at MGSIPA to facilitate people in availing the benefits of this scheme, Aman Arora stated that the scheme, which started on 10th December 2023, with a limited set of 43 services, has now grown to offer a total of 406 services across 29 major government departments. The services now available include those related to driving licenses, passport applications, Police verifications, utility connections, NOCs from district authorities, tenant verification and many more. The addition of 363 more services further broadens the reach of the scheme, ensuring that essential government services are delivered without unnecessary delays or paperwork.
Highlighting the overwhelming response received from the public, the Governance Reforms Minister informed that over 92000 applications have been received under this scheme and all applications have been processed within time. Citizens have been able to avoid the hassle of visiting government offices, rather, their documents have been delivered directly to their homes.
Aman Arora emphasised that this initiative aims to ease the burden on citizens by addressing the long-standing issues of bureaucratic hurdles, long queues and save the time of people spent navigating through complex government procedures. The “Bhagwant Mann Sarkar Tuhade Dwaar” scheme, born from an understanding of these challenges, seeks to make government services available directly at the doorsteps of every citizen in Punjab.
In the last two years, the state government has made significant strides in simplifying processes, eliminating the need for physical certificates and digitising records. Over 77 lakh certificates have already been delivered digitally and citizens now receive government-approved certificates directly on their mobile phones, saving their time and money. Additionally, Patwaris, Sarpanches, Nambardas and Municipal Corporation officials have been onboarded to process applications online, further streamlining the service delivery system. Over 9 lacs applications have been processed online by the Patwaris, he added.
To further improve the quality of services, citizens are encouraged to provide feedback through the scheme. Over 12.95 lakh citizens have already rated the services, giving them an average rating of 4.1 out of 5.
Aman Arora said, “These reforms are not just about technology; they are about building a more responsive and accountable government. I appeal to all citizens to embrace these expanded services and experience the convenience and transparency firsthand. We are committed to serving you better and building a Punjab where every citizen feels valued and empowered.”
Director Governance Reforms Girish Dayalan also highlighted the initiatives taken by the department and assured the Cabinet Minister Arora that the department is committed to implementing effective governance reforms aimed at enhancing transparency, accountability and efficiency in public service delivery.
