Punjab & Region

Punjab grievance department devises citizen-centric services, says Vini Mahajan

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The Fact News Service


ACS Governance Reforms and Public Grievances Vini Mahajan said that the department developed solutions to manage, share and analyze data as well as to provide seamless essential citizen-centric services efficaciously during the lockdown.

The ACS further informed that the IT team under the supervision of CEO e-governance Ravi Bhagat and Director DGR&PG Parminder Pal Singh had been tasked to build and implement technology solutions to help the state government in this difficult phase. The entire team worked relentlessly to develop these unique solutions through its dedicated and innovative approach.

The teams managed by General Manager PSeGS Vinesh Gautam, Senior Consultants Jasminder Pal Singh and Manpreet, built and launched the COVA App in March 2020 which has 23 lakh downloads till date. As many as 11 states requested for access to admin logins to the COVA App and dashboard such that they could use the features of the application to manage services in their respective states as well, said Vini Mahajan.

Pointing out further, the ACS said that over time, this team has onboarded unique features and services to the COVA App that has helped citizens access essential services and medical assistance; enabled district administration to enforce lockdown and guidelines; trace contact history of every infected individual; as well as allowed the decision-makers at the state level get real-time updates of COVID-19 figures from across the 22 districts.

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