The Fact News Service

Flipkart apologizes after its official handle tells customer Nagaland is outside India

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The Fact News Service

October 10

A faux pas by an employee handling e-retail website Flipcart’s social media handle sparked outrage after a customer in Nagaland was told that a service couldn’t be provided since the location was “outside India”.

As the e-commerce company advertised its Big Billion sale, one customer from Kohima asked on Facebook why the website was no longer delivering items in the state. “We still didn’t get independence and we are still a part of India. Treat all states equally areeh!,” the user said in a comment.

In its reply, the Flipkart handle replied regretting the non-delivery of orders. “Sorry to hear that. We appreciate your interest in shopping with us. However, sellers do not provide our services outside India,” the reply said.

The e-commerce giant later deleted the reply, but by then many had taken screenshots that were widely shared on social media.

(Story sourced through inputs from agencies)

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